Yelp Introduces AI-Driven Ratings on Business Pages

Yelp launches Review Insights, a new AI feature that rates various aspects of nightlife and food businesses based on customer reviews.

Yelp, the go-to spot for honest crowd-sourced reviews, just dropped a game-changer: Review Insights. This slick new feature, now live on the iOS app (as spilled on their blog), uses AI to dive deep into what folks are really saying about nightlife spots and eateries. It’s like having a super-smart friend who reads between the lines of every review.

Here’s the scoop: Review Insights doesn’t just tally up stars. It crunches reviews through some serious AI magic (a large language model, if you’re into the techy stuff) to score things like ambiance or how fast your drink arrives—on a scale of 100. Even if a review doesn’t spell it out, this feature can guess how you felt about the lighting or the waitstaff’s speed. Pretty wild, right?

And Yelp’s not stopping there. Rumor has it, an AI-powered homepage is on the way, because why not? After all, they’ve been on an AI spree, from auto-generated review summaries earlier this year to the Yelp Assistant that probably knows your order before you do. Stay tuned; this ride’s just getting started.