Rounded: Revolutionizing Customer Interaction with AI Voice Agents

Rounded, a French startup, is pioneering the future of customer interaction by enabling companies to create their own AI voice agents through its innovative orchestration platform.

Rounded, this slick French startup, isn’t just playing the game—they’re changing it. Imagine a world where AI voice agents are the go-between for businesses and their customers. That’s the future Rounded’s building. But here’s the kicker: they’re not handing out cookie-cutter voice bots. Nope, they’ve built a platform that lets companies whip up their own custom voice agents, tailor-made to fit like a glove.

Now, here’s a twist—Rounded didn’t start with voice agents. They were dabbling in web3 until June 2023, when they pivoted hard into AI. The idea? Slap ChatGPT between a transcriber and a synthesizer and call it a day. Simple, right? Well, the market wasn’t ready, so they got crafty. Enter Donna, their AI voice agent for anesthetists. Why anesthetists? Because their secretaries are drowning in calls, making it the perfect lab for Rounded’s tech.

And boy, did Donna deliver. Handling hundreds of thousands of chats across 15 hospitals? That’s not just a win; it’s a home run. Since then, Rounded’s been on a tear, tweaking their platform to near-perfection. We’re talking lightning-fast calls (under 700ms), razor-sharp accuracy, and seamless integration.

But wait, there’s more. Their newest trick? An orchestration product that lets companies mix and match AI models for speech-to-text, LLM, and text-to-speech. It’s like a build-your-own-voice-agent kit, complete with all the tools to tweak and tune until it’s just right.

With €600,000 in the bank from UC Berkeley’s SkyDeck and some savvy angels, Rounded’s gearing up for the big leagues. Their mission? To put the power of AI voice agents in everyone’s hands, reshaping how we talk to businesses in the digital era.